Effective 25 August 2026

Privacy Policy

This policy explains how ChopShop handles personal information when you use the ChopShop mobile app, place an order or contact support.

Information we handle

• your name, mobile number, user ID and sign-in/session details;
• your cart, favourites, selected branch, orders, purchase history and related support messages;
• a notification token and notification preferences when you enable notifications; and
• basic device, app-interaction, security and diagnostic information needed to operate and protect the service.

We do not ask you to send payment PINs, one-time codes or full card details to support.

Why we use it

We use information to authenticate your account, display and fulfil orders, provide collection updates, remember preferences, answer support requests, prevent misuse, maintain the app and meet legal obligations. We do not sell personal information or use it for cross-app advertising tracking.

Service providers and transfers

We may use carefully selected hosting, communications, analytics, payment and support providers only as needed to deliver the service. Information may be processed outside Ghana with appropriate contractual, organisational and technical safeguards.

Retention and security

We keep account and order information only as long as needed for the service, security, dispute resolution and legal or accounting requirements. We use access controls, encryption in transit and operational safeguards, but no online service can guarantee absolute security.

Your choices and rights

You can update account details in the app, control notification permission in Android settings and request access, correction, deletion or another applicable privacy right. See Privacy Choices and Account Deletion.

Children

The app and its ordering service are intended for adults aged 18 and over. We do not knowingly create accounts for children.

Changes and complaints

We may update this policy when the app or law changes and will post the new effective date here. You may also contact Ghana’s Data Protection Commission.